QA Services for BI Digital Marketing Firm

Project summary: Working alongside an in-house development team, Cyper Canada provided QA services and used Basecamp to identify bugs in a web platform.
Feedback summary
The platform launched on time and the in-house team is happy with the outcome. Cyperᵀᴹ’s ability to provide all the necessary resources on a tight deadline and work independently made them a reliable partner.
Background
Introduce your business and what you do there.
I'm a director of development at a digital marketing firm. We develop business and marketing strategies for businesses based on data.
Opportunity /challenge
What challenge were you trying to address with Cyperᵀᴹ?
We were looking for a vendor to help us with QA.
Solution
What was the scope of their involvement?
We have a development team and we're building a platform for digital content distribution. Cyperᵀᴹ used Basecamp to flag bugs and managed the entire QA process for us
What is the team composition?
We mostly worked through a project manager.
How did you come to work with Cyperᵀᴹ?
We met at a conference in Toronto. We had very tight deadlines and we wanted to have a local team to work alongside our remote teams. Cyperᵀᴹ could offer us the resources that we needed, so we chose them.
What is the status of this engagement?
The project started in August 2018, and it was completed in October 2018.
Results & Feedback
What evidence can you share that demonstrates the impact of the engagement?
Our main objective was to have a product online by October and Cyperᵀᴹ helped us achieve that goal. They were very flexible and made a big difference in terms of avoiding delays.
How did Cyperᵀᴹ perform from a project management standpoint?
They worked independently, but they followed up with us regularly by email or phone.
What did you find most impressive about them?
They were very transparent, so we knew exactly what they were working on every day.
Are there any areas they could improve?
They spent slightly more time on the project than we had thought, but we were mostly focused on the timeline and the quality.
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