Refund Policy

Thank you for buying our courses. We ensure that our users have a rewarding experience while they discover, assess, and purchase our courses.

As with any online purchase experience, there are terms and conditions that govern the Refund Policy. When you buy a training course from Cyperᵀᴹ, you agree to our Privacy Policy, Terms of Use, Rescheduling Policy and Refund Policy

Our Refund Policy is as follows:

Cancellation & Refunds: Classroom and Virtual Training

  • Cyperᵀᴹ reserves the right to postpone/cancel an event, or change the location of an event because of insufficient enrollments, instructor illness or force majeure events (like floods, earthquakes, political instability, etc)
  • In case Cyperᵀᴹ cancels an event, 100% refund will be paid to the delegate
  • If a cancellation is done by a delegate 7 days (or more) prior to the event, 10% of the total paid fee will be deducted and the remaining amount will be refunded to the delegate.
  • If a cancellation is done by a delegate within 7 days (or less) of the event, no refunds will be made.
  • In case Cyperᵀᴹ cancels an event, 100% of the course fees will be refunded. However, travel, logistics or any personal expense incurred by learners/participants will not be refunded

Refund request

Please reach out to our support team via refund@cyper.ca.

Refunds: Duplicate payment

A refund of the duplicate payment made by the delegate will be processed via the same source (original method of payment) in 10 working days post intimation by the customer.

Please reach out to our support team via refund@cyper.ca.

Note: All refunds will be processed within 10 working days after the refund request is approved by Cyperᵀᴹ.

Cyperᵀᴹ reserves the right to revise the terms & conditions of this policy without any prior notice.