Risk and Flaw Assessment of Customer Support Services
Customer support is a living, breathing organism, where numerous processes happen on an ongoing basis.
Whether you are a small business or a large corporation, the order of the steps involved in your relations with the Customer is the same: opening, validating, probing, understanding customer issues, resolution, asking for feedback, closure, and a new request.
However, the bigger the company is, the more chances that the number of requests is higher, the communication matters are more complex, the number of parties involved is larger, and the stakes are higher. This is why, when growing your business, you have to grow as well your knowledge of how Customer service should operate.
More information on Risk and Flaw Assessment of Customer Support Services you can find in the new article written by Tatiana Kastner, Project and Business Development Manager at Cyper™
Read full text: https://www.cyper.ca/risk-assessment-of-customer-services/