News

Cyper’s 4th Birthday
Oct 13, 2020

This week we celebrate Cyperᵀᴹ’s 4th Birthday! We are so proud of what has been accomplished, our amazing projects and our outstanding clients! We are grateful to every Client and every Project we have been working on these past 4 years. It has been a remarkable journey for every member of our team! We are […]

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Upsell and Cross-sell:  What is the difference and how to maximize using them?
Sep 23, 2020

It is not only the people who close the deals. Your website is an instrument that should be set up properly so that processes are automated allowing your website to work for you. Therefore,  your website needs to sell itself. Sounds easy and simple. You just need to set up accents and targets correctly. Today […]

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Risk Assessment When Outsourcing Your Customer Support Service
Sep 17, 2020

While there are many benefits of outsourcing your customer support service, there are definitely a few risk factors to consider. Probably the main three are the following: Knowledge transfer Providing sensitive data Losing touch with your customers More information on each of them as well as mitigation strategies you can find in the new article […]

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The Golden Rule – Why is Good Customer Service the Right Thing to Do?
Sep 09, 2020

Company owners often get hung up with their profitability numbers; it would seem irrational to think otherwise. If you run or plan on running a business, customer service, however, should be one of your main priorities. Without customers, no business would exist and, without repeat customers, future success and any profitability would be difficult at […]

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