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Risk Assessment When Outsourcing Your Customer Support Service
Sep 17, 2020

While there are many benefits of outsourcing your customer support service, there are definitely a few risk factors to consider. Probably the main three are the following: Knowledge transfer Providing sensitive data Losing touch with your customers More information on each of them as well as mitigation strategies you can find in the new article […]

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The Golden Rule – Why is Good Customer Service the Right Thing to Do?
Sep 09, 2020

Company owners often get hung up with their profitability numbers; it would seem irrational to think otherwise. If you run or plan on running a business, customer service, however, should be one of your main priorities. Without customers, no business would exist and, without repeat customers, future success and any profitability would be difficult at […]

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17 Must Know Tips To Improve Customer Service
Jun 02, 2020

Customer service has become the new face and resonating aura of great companies. Recently, researchers found that 90% of clients interviewed now consider great customer service as a deciding factor when choosing to do business with a company (American Express). Therefore, exceptional customer support should be an essential part of your business. That will give […]

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COVID-19: Cyperᵀᴹ’s commitment to ensuring business continuity while respecting social distancing through working remotely, serving our current and future clients, and delivering all promised services
Mar 21, 2020

As the Coronavirus (COVID-19) continues to impact all of us, our President wanted to take a moment to reach out to you directly. At Cyperᵀᴹ, we are committed to ensuring business continuity while respecting social distancing through working remotely, serving our current and future clients, and delivering all promised services. We are committed to service, […]

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