Managed Services for IT: Should You Consider it?

Managed Services for IT: Should You Consider it?

Technology can increase productivity, reduce costs, and enhance customer experience. Organizations have accustomed to viewing the IT department as a given. Whether you are a business owner or a seasoned IT specialist, managed services can be the best solution for you. Simply put, an MS (managed service) is designed to handle the daily operations related to IT. It provides the professional capability to your employees and customers and, therefore, allows in-house IT department to focus on strategic goals instead of routine operations. Thus, it frees your employees to direct full attention to achieving your business objectives.

Today, business managers are under a lot of pressure to meet expectations in security, quality, and performance, while keeping the end costs as low as possible. It is often the case that financial advisors recommend delegating some responsibilities to a company that provides managed services in IT. Quite often, the company’s IT department doesn’t have enough time to keep up with the latest technologies if it doesn’t contribute to their task. Therefore, they spend quite a lot of time and a significant chunk of your budget on learning how to deal with routine operations and keep their performance at an acceptable level. Instead, it might be a sound decision to free your team from the burdens of keeping up with something that doesn’t contribute to your business objective. Hiring an MSP (managed service provider) proves to be an excellent way to keep your costs down while keeping the quality up.  

For most businesses, IT underpins the business engine. A company can end up investing significant amounts of money into building their in-house team when such costs could be avoided. Given the maturity of the managed service models, the need for an in-house IT department can be limited to rare occasions. Paying for managed services provides a better business model as it keeps IT costs stable and more predictable in the long run. It reduces risks associated with hiring too many people and not having a job for them at times while maintaining a very high quality of work.

Benefits of Managed Services

Cost control

 

Managed services providers absorb some typical, but quite high costs for you, which include hiring, training, and maintenance of IT personnel. This helps in effectively predicting costs every month when budgeting. Managed services can also address your future plans in business development and adjust the scale to your needs. The most significant benefit is that a company can decide how much to scale based on factors that may include finance and company’s vision while being confident of its IT costs remaining stable. Downtime, outages, and service interruptions are also significantly minimized, which brings the cost down to a minimum when it comes to troubleshooting.  

Available at all times, productive

 

For an IT Service, the saying “time is money” always applies. To deliver the best performance for your customers, your business should have access to constant IT supervision to solve any problem that arises at any time. While assessing the actual cost of downtime is hard, it is always recommended to take proactive steps to avoid it altogether. In the worst case scenario, such downtime can affect your company’s image if they are made public. It can drive many potential clients away as they expect to receive minimal problems with downtime and can find someone who doesn’t have a reputation for having problems with IT services. Many times, mission-critical applications involve multiple technologies and require them to be fully operational and integrated to achieve the expected outcome. An MSP can ensure that all those services are provided together to maintain control over any production issues. It is always easier to deal with a problem if you know and manages the entire system as opposed to putting parts of it together yourself.

Risk management

 

Every business carries a certain amount of risk. Therefore, minimizing risks where possible is one of the main objectives of every company. It includes IT maintenance and service management. Risk mitigation in IT is the last thing you want to deal with when a deadline from your client is approaching.  An MSP can help reduce risk by contributing their proprietary methodologies and access to modern infrastructure and software. This enables to minimize the risk related to product delivery. If your IT works like a clock, you have more time to dedicate to your clients’ needs. The MSP assumes and controls most of the risk associated with IT management by having immense knowledge of the industry as well as the latest tools to provide quick and efficient solutions to any problem. We can partner with your business and guide you on the best way to avoid risk in your domains of expertise.

 

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Vladislav Shalnyev

He is a psychology student at Marianopolis College, a semi-private pre-university college with a diverse body of students from Canada and abroad. He has interest in social cognition and behavioral science and their application to the business environment. He intends to pursue psychology with the focus on behavioral science at the undergraduate level. At Cyperᵀᴹ, he has an opportunity to participate in a fast-growing industry by applying skills and knowledge of the field of psychology to business research, talent management, and optimizing Cyperᵀᴹ’s solutions for clients.